Common Browsing Errors / Solutions

NetZero HiSpeed 3G encountered a problem while starting, disabling
acceleration for this online session.

This error appears when the NetZero HiSpeed 3G software on your computer cannot communicate with the NetZero HiSpeed 3G servers. This can happen for a variety of reasons. Here are some steps you can follow to enable NetZero HiSpeed 3G:

A. Verify that you logged in with a NetZero HiSpeed 3G-enabled account

If you use multiple BlueLight Internet accounts on the same computer, NetZero HiSpeed 3G will only be enabled when logging in with the accounts for which you paid for the NetZero HiSpeed 3G service. Please check that the MemberID you logged in with is a NetZero HiSpeed 3G-enabled account.

To check to see if your account is NetZero HiSpeed 3G-enabled, please click here.

B. Disconnect and reconnect

NetZero HiSpeed 3G may have been disabled due to a temporary communication problem between the NetZero HiSpeed 3G software on your computer and the NetZero HiSpeed 3G servers. Disconnecting from the BlueLight Internet service and reconnecting will resolve these types of issues.

C. Reinstall the NetZero HiSpeed 3G software

If the above issues do not resolve the problem, the NetZero HiSpeed 3G software may have become corrupted and should be reinstalled. To do so:

1. Download a new copy of the NetZero HiSpeed 3G software by clicking here.

Make sure you download OPTION 2. This download contains everything you need to get online and enjoy high-speed surfing over your dial-up connection.

2. Choose the option to Save the incoming file. You will be asked to choose a directory. From the Save in drop-down menu, select Desktop so that the download file will be easy to locate.
3. Once the download is complete, disconnect from BlueLight Internet. A NetZero HiSpeed 3G setup icon will appear on your desktop. Double-click on the setup icon to reinstall NetZero HiSpeed 3G.