Common Browser Errors / Solutions

Error: Please Close all Open Web Browser Windows

If you trying to install the NetZero software and are receiving an error that you need to close all open web browser windows, please follow the steps below.

Close iexplore.exe Process

Windows 95/98/ME Users:

1. Press and hold the Ctrl, Alt and Delete keys at the same time.
2. A window will appear, listing all of the programs running on your system.
3. Locate iexplore and click End Process.
4. Now Install the BlueLight Internet software.

Windows XP Users:

1. Press and hold the Ctrl, Alt and Delete keys at the same time.
2. Select the Processes tab.
3. Locate iexplore and click End Process.
4. Now install the BlueLight Internet software.